/odoo-erp/field-service
Odoo Field Service — what it does, and where teams get it wrong.
Scheduling, job cards, parts consumption and invoicing for work that happens at a customer's site. The decision that determines whether it works is about van stock.
/what-it-covers
What it covers
- Job scheduling with technician skills, availability and location
- Mobile job cards — tasks, time, parts, photos, signature
- Parts consumed on site, deducted from real stock
- Recurring maintenance contracts and planned visits
- Invoicing from the completed job, including time and materials
- Customer equipment history, so the last visit is visible on this one
- Worksheet templates per job type
- Route and workload visibility across a team
/who-its-for
Who it's for
Equipment servicing businesses
where the same machine is visited repeatedly and its history matters to the next engineer.
Installation and maintenance contractors
whose technicians carry stock and consume it without anyone recording it accurately.
Any business
where the job sheet is paper, and invoicing waits for it to come back to the office.
/what-it-connects-to
What it connects to inside Odoo
/customisations
Customisations we're asked for
usually configuration
Custom worksheet templates
Odoo's worksheet designer covers most job-card requirements without development.
occasionally justified
Route optimisation
For large teams, usually via integration with a specialist service rather than building it.
Offline mobile capture
This is where a purpose-built app usually earns its place, because field service happens in basements and rural sites. See [mobile applications](/services/mobile-applications).
rarely justified
Bespoke scheduling algorithms
For the reason above: the dispatcher usually knows something the algorithm doesn't.
/proof
Proof
A services business whose technicians recorded jobs on paper and returned them to the office every second day. Van stock modelled per vehicle; invoicing kept behind a review step rather than triggered on completion.
Sector. Professional & financial services · Scale Field team · Ref ref /PS-04
Link. Read the case study →
/next
Tell us what's on the vans.
Thirty minutes, no slides. We will tell you straight if Odoo is not the answer.