Privacy Policy

Nerosoft Solutions (Pvt.) Ltd. ("we," "our," or "us") operates the website https://nerosoftsolutions.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us through our website.

If you have any questions or concerns, you may contact us at info@nerosoftsolutions.com.

1. Information We Collect

When you visit or use our website, we may collect the following personal data that you voluntarily provide:

When you submit an enquiry: your name, email address, company name, phone number, country, the nature of your enquiry, the systems you currently run, and anything else you choose to tell us.

When you book a call: your name, email address, and your answers to a small number of questions about your current system, company size and areas of interest, so that the consultant arrives prepared.

When you apply for a role: your name, contact details, curriculum vitae and any supporting documents you upload, together with anything you include in your application.

We do not ask for, and would prefer you did not send, commercially sensitive or confidential information through this website. Where operational detail is needed we will request it under a non-disclosure agreement.

In addition, we use Google Analytics to collect aggregated, non-personally identifiable data about website traffic and usage patterns to help us improve site performance.

2. How We Use Your Information

We use the personal data you provide for the following purposes:

• To respond to your inquiries and requests
• To communicate with you regarding your inquiry or service interest
• To improve the functionality and performance of our website (via Google Analytics)
• To assess applications for employment, where you have applied for a role with us

We do not use your data for marketing purposes, newsletters, or promotional outreach, nor do we process orders or payments through the website.

3. Data Security and Retention

We use a variety of measures to keep your personal data confidential and secure, including restricting access on a need-to-know basis and following appropriate security standards to protect data stored on our hosting platform, Odoo.sh.

We take every reasonable step to ensure that your personal data is only processed for the minimum period necessary in connection with: (i) the purposes set out in this Privacy Policy; (ii) any additional purposes we notify you of at or before the time of collection; or (iii) as required or permitted by applicable law.

Once your personal data is no longer required, we will securely destroy or delete it in accordance with our data retention practices.

4. Third-Party Services

Our website and its data are hosted on Odoo.sh, operated by Odoo S.A., in its Singapore hosting region. Your data is therefore stored and processed outside Sri Lanka, and may be outside your own country of residence. We use Google Analytics to monitor and analyse website traffic and usage; Google may collect and process certain data as described in its own privacy policies. We do not otherwise share your personal data with third parties, and we do not sell it.

5. Your Rights

If you wish to access, correct, or request deletion of your personal data, you may contact us at info@nerosoftsolutions.com. We will respond to your request as soon as reasonably possible, subject to any legal or operational obligations.

6. Children's Privacy

Our website is not directed to children, and we do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal data, contact us and we will delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time at our discretion. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Nerosoft Solutions (Pvt.) Ltd.
Email: info@nerosoftsolutions.com
Location: Sri Lanka